WHO YOU’LL WORK WITH

You will be working as part of Geographies and Marketplace experiences(GAME) Global Technology organization. Within this organization you will be part of Consumer Services Team.

We are in the business of creating value through services. We serve Consumer Service athletes across the global and provide them with capabilities to better serve our Direct Consumers. This team also focuses on Self-serving Direct consumer by providing them with capabilities like Chat on Nike.com and Nike App.

Lead Product Manager plays an integral part of the Global Technology team as Nike is focused on the Win Now Strategy. This position sits within India Technology Centre (ITC) reporting to Sr Manager, Product Management GAME ITC.

You will be working closely with CS athletes, Geo leads, Global Product Managers located in WHQ and ITC, cross-functional partnering teams within and outside of ITC as well as with engineering teams on a daily basis.

WHO WE ARE LOOKING FOR

We seek a visionary Lead Product Manager with a passion for serving the consumers. The ideal candidate will have a proven track record in product management, exceptional analytical skills, and the ability to collaborate across cross functional teams. You should be driven by data and insights, with a focus on delivering an ultimate consumer experience. Strong leadership, communication, are essential, with experience forming alliances and bringing together multiple partners to execute on a common mission.

We're looking for someone with 8+ years of experience in Product Management and clearly demonstrate these skills:

• Bachelor of Engineering in computer science or combination of relevant education, experience

• Experience working in CRM applications or ecommerce is a must

• Experience working on mobile UI/UX is a must

• Experience working on Cloud platform with API knowledge is a good to have

• Strong Analytical and Data Visualization Skills

• Great business acumen and communication skills

• Excellent analysis and problem-solving skills

• Prior experience owning experiences and platforms implemented on AWS Cloud, micros services architecture, domain event architecture

• Experience with Agile tools, confluence, splunk, Figma, Adobe analytics

• Validated ability to adapt to changing needs, processes, and ambiguity

• Strong meeting and work session facilitation skills

• Solid grasp on Design Thinking Concepts and Design Leadership

WHAT YOU’LL WORK ON

As a Lead Product Manager for Consumer Services, You will

• focus on enhancing the Consumer Services experiences, integrating technology solutions, and implementing feedback mechanisms to continuously improve consumer satisfaction. Ultimately, you’ll play a key role in shaping the future of Nike Consumer Services.

• Define and drive the roadmap and strategies to ensure it aligns with Nike’s CSR and FY AOP.

• Be an advocate of solving the right problems for our CS athletes as well as Nike consumers.

• Execute the business product roadmap, prioritizing and planning the features based on the needs of the business.

• Translate product roadmap features into well-defined product requirements including features, user stories and acceptance criteria and be the owner of the backlog.

• Partner with engineering on design solutions and architectural decisions and advocate the technical directions, and evaluate decisions and their impact on the business functionalities.

• Work efficiently in Agile environment, regularly validate the completed stories and check with the business to ensure it meets business product expectation.

• Track product features, performance metrics to ensure that the product is meeting or exceeding the targets, pivot the product roadmap direction as needed.

• Track value drops delivered, product adoption, and execution against the end-to-end roadmap.

• Great product sense and communicate effectively both verbally and written in a variety of settings and tailor communications to the target audience.

• Influence others through optimism, self-assurance, and fact-based recommendations.