WHO YOU’LL WORK WITH

This role requires a technically savvy individual who has a very strong leadership mindset capable of influencing teammates within the organization and outside of the organization to accomplish a common goal.

This role requires this person to work intensely on PHK time zones day in and day out to ensure the work is aligned, coordinated, planned together and delivered with excellence in PHK and the other locations across the world but primarily PHK.

This person will work with Technology team mates mostly vendor ETWs who are an intrinsic part of our Corporate Application Support Engineering family.

WHO WE ARE LOOKING FOR

The candidate needs to have (top traits) and (top skills). Be clear and direct when speaking to the required traits and skills. This is an opportunity to encourage unsuitable candidates to opt-out.

Job Requirements and Expectations:

- Extremely adept at doing data analysis across multiple capabilities and functions within S4 Hana and SAP AFS. This role requires an individual who can do the data analysis detective investigation to pin point the exact location where the data flow issue originates.

- Have 3 to 5 years of experience with SAP, SAP BW, Databricks, Snowflake, Oracle, Informatica, Snowflake, Snowflake, ServiceNow, Jira and Working knowledge of Autosys

- Have a comprehensive understanding of BI/BW/Batch Middleware Frameworks and Landscapes (Informatica/Databricks/Oracle SQL)

- Communicate technically and liaise with Development and business teams to discuss Incidents and Changes

- Understand release and upgrade schedules to assist in team readiness

- Review onboarding staff, set up and approve necessary access and security for new hires

- Understand Security Access needed for Production Support Roles and grant this access depending on Platform/Role

- Review Active Directory Entitlements for security access every 90 days or six months

- Assist Sox Compliance Auditors with their inquiries per their review schedule

- Attend AAR for any S1 or S2 incidents the Integration Team is involved with

- Have basic knowledge of the businesses supported to show proficiency when involved

- Mediate between Business and L3 Teams

- Be involved in escalations for S1/S2 incidents

- Know of Teams we escalate to facilitate escalations and communications

- Maintain a close relationship with the Major Incident Management team

- Monitor shift handoffs to stay ahead of potential problems or SLA misses

- Coach and remind the team to utilize the Problem Management process

- Approve correct Security requests through IDLocker and CUP, ensuring no rubber-stamping

- Review Access Entitlements regularly

- Review and approve Entitlement Owners, ensuring they are vetted for responsibility

- Reject inappropriate security Roles through IDLocker

- Review and approve access requests for AD Groups, SAP CUP requests, IDLocker, etc.

- Ensure CUP approvals and Idlocker are done in a timely manner

WHAT YOU’LL WORK ON

Your Daily Tasks:

-Have the ability to hold others accountable for doing a job with excellence

-Have exemplary organizational skills to keep track of work that needs to be done by different people in different teams and in different time zones and related to different projects to know in real time the status of our operations.

- Have an incredibly positive mindset that keeps  the team strong while everyone navigates a series of constant organizational changes.

- Review Calendar for the Day and Week

- Check Slack for any DM's or any Urgent/High priority BI/BW Incidents

- Check Email for any S1/S2 Communications

- Check personal Email for questions or leadership directions

- Check for CUP approvals.

- Check IDLocker for pending approvals

- Check ServiceNow/Emails for any pending Changes impacting BI/BW

- Review open ServiceNow Incidents for SLA, customer comments, etc.

- Hold Weekly Operational Review meetings with BI/BW

- Hold Weekly Batch meeting discussing current and prior week issues

- Hold Bi-Weekly BW Advanced L3 and Frontline BW meetings

- Hold Bi-Weekly BI Advanced L3 and Frontline BI meetings

- Attend all Slack BI/BW/Batch meetings pertaining to S1 or S2 issues understanding analysis and resolutions

- Manage Security roles for SAP AFS, SAP S4, SAP BW, SAP Batch, Teradata & Snowflake

- Manage ServiceNow SLA Beaches for override when necessary