成为 NIKE, Inc. 团队的一员

NIKE, Inc. 不仅仅是为全球顶尖运动员提供装备,更是一个发掘潜力、突破边界、创造无限可能的地方。我们致力于寻找善于成长、思考、梦想和创造的人才。我们的企业文化因拥抱多元化、鼓励想象力而蓬勃发展。Nike 寻觅奋斗者、领导者和梦想者的加入。NIKE, Inc. 员工以出色的专业技能迎接挑战,满怀激情地投身于不断变化的行业发展之中。

WHO YOU’LL WORK WITH

The Lead, Digital Operations Manager will report to the Senior Manager of Nike Direct Digital Commerce (NDDC) Digital Operations. The Digital Operations manager will work on various projects and manage daily operations to bring a seamless consumer shopping experience across Nike digital channels. The successful candidate will partner with the local Pacific Business team, the Pacific and Global Product & Technology, Supply Chain, Consumer Services, Global Operations, and other Nike Direct functions to deliver critical projects. This role will manage one direct report and work closely with external agencies to ensure flawless operations and growth of our newly established local digital commerce channel.

WHO WE ARE LOOKING FOR

The right candidate will be an expert in digital operations with a deep understanding of ecommerce operations across various ecommerce platforms such as Shopify, Salesforce, Magento, or an in-house platform. This role will consistently audit the consumer journey across all Nike digital channels to fight consumer friction and to deliver a seamless and elevated shopping experience. They will manage daily activations of products and promotions, and work closely with the global product owners to rollout new Nike experiences in Pacific. We are looking for a leader, a teammate, and a go-getter, curious and eager to innovate, test, fail, learn, share, educate, and evolve.

  • Have a bachelor’s degree in business, marketing or related field with a minimum 3-4+ years of experience in Digital Commerce or Digital Operations.
  • Be a strong and experienced team leader with the ability to coach, mentor and career plan for team members.
  • Ability to drive a culture of always-on testing and learning, and continuous process improvement.
  • Excellent organizational and cross-functional project leadership skills with proven ability to juggle between the details and big picture, manage multiple and competing projects and priorities.
  • Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior leaders.
  • Show previous experience in digital e-commerce environment launching products, content and working with user experience and localization is preferred.

WHAT YOU’LL WORK ON

You’ll work closely with the rest of the Nike Direct Digital Commerce (NDDC) and Digital Agency Partners to define opportunities and drive priorities to enhance the consumer journey across all digital channels and scale the efficiency of the team through building new internal processes. You will work with Global partners to suggest and implement improvements and changes to digital operational tools and collaboration processes. You will communicate and introduce new feature rollouts and levers for the business team to grow the business and continue to find areas to test and learn.

Here is an overview of the daily tasks you will be working on:

  • Audit the consumer journey across all digital channels to find and remove friction points and find opportunities to enhance the consumer experience with continuous testing and learning.
  • Be the NDDC point of contact to escalate issues across all digital channels and operational tools to appropriate internal, global and regional technology partners to troubleshoot.
  • Provide cadenced updates on weekly, seasonal digital asset readiness and catalog activation status, and site issues resolution.
  • Manage all consumer facing and internal promotions across all digital channels.
  • Oversee team’s daily operational activities such as product setup, product activation, and product launches.
  • Assist with digital assortment price management during clearance and retail moments by validating updated prices on tools and consumer facing pages.
  • Drive the operational process for business initiatives, retail and sports moments with excellence and be the conduit between Digital Merchandising, Planning (DSM), Brand, Supply Chain, Consumer Services, Digital Product and IT Production Support teams.
预期内容

我们的招聘策略

01 申请

我们的团队拥有多元化的技能组合、知识库、意见、想法和背景。 希望你能找到适合自己的职位,因此请查看职位描述、部门和团队,找到适合你的职位。

02 与招聘人员会面或进行评估

如果被选中担任公司职位,招聘人员将会联系你开启面试流程,并在整个过程中担任你的主要联系人。 如果是零售职位,你需要完成互动式评估,包括聊天和测验,用时约 10 到 20 分钟。 无论担任什么职位,我们都希望充分了解你。因此,请尽情展现你如何提供世界一流的服务以及你的独特之处。

03 面试

从容开启这一阶段,做好充分调查,了解候选人标准并根据个人情况和背景准备可能会被问到的问题。

两个人在户外微笑拥抱