Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Please note that is a hybrid role based out of our Nike Canada Downtown Toronto HQ (Mondays to Thursdays on-site and Fridays remote)

Senior Manager, Digital Operations Canada

Toronto, ON, Canada, North America

WHO YOU’LL WORK WITH

You will partner across local functions on the Digital Commerce team, in particular our digital business lead to ensure that seasonal stories, initiatives and key investments come to life on our digital platforms. You will also work closely with our Consumer Services and Supply Chain team on matters related to consumer post-purchase journey. You will also work closely with our Global and Geo partners in site operations for different aspects of managing seasonal readiness and launches. In addition, you will work with local, Geo and Global digital technology and product management teams on product platform health, requirements and site issues.

WHO WE ARE LOOKING FOR

On the Nike Direct Digital Commerce Digital Operations Team, we bring the most distinctive Nike consumer experiences to life across all our digital channels. We are critical to ensuring the smooth running of our digital properties, from managing our product catalog, to localizing and launching content, as well as bringing new capabilities to life. We obsess how Nike shows up online and getting product in front of the consumer when they want it, where they want it and how they want it.

As functional leader and people manager of this key operational function within the NDDC Canada team, we are seeking a strong team player with deep technical commerce experience to provide immediate impact to a fast-growing business. 

Proven experience driving process excellence throughout organizations is highly valued, with the ability to influence across teams and colleagues that span multiple functions and lines of reporting. At the end of the day, you are passionate about constantly finding ways to make things run better, faster and with the least amount of wasted effort across multiple operation functions.

Other qualification requirements include:   

• Bachelor's degree in Business, Computer Science, Engineering or related field. Will accept any suitable combination of education, experience and training
• Previous experience (minimum 5-7 years+) in a digital e-commerce environment launching products and content, working with user experience and localization including 2-3 years of experience managing a team
• Ability to operate in areas of uncertainty and ambiguity
• Demonstrated ability to analyze complex business opportunities, articulate business implications, and develop strategies to ensure Nike remains best-in-class.
• Strong leadership identity with ability to influence up and down the organization

• Excellent organizational and cross-functional project leadership skills with proven ability to juggle between the details and big picture, manage multiple and competing projects and priorities
• Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior leaders
• Ability to drive a culture of always-on testing and learning, and continuous process improvement

WHAT YOU’LL WORK ON

You will lead a dedicated team that helps make our consumers' experience on our Nike platforms a premium one that encourages them to return and engage with our brand again.

As the Leader of the Digital Operations team for NDDC Canada, this position will oversee the achievement of objectives in three distinct areas: 

Unlock Strategic Features / Functionality Create a vision for a premium consumer digital purchasing experience for consumers in NDDC Canada’s target markets Be the escalation point to solve blockers against key objectives or process improvements Achieve roadmap buy-in and key investments from Digital Product and Engineering teams

Zero Friction Experience Structure always-on monitoring and escalation process to ensure a zero- friction shopping experience for consumers; Oversee our actions related to fighting fraudulent digital behavior Report, escalate and solve technical consumer-facing problems Maintain great relationships with Global Site Operations and Product Support teams. 

Seasonal Production Launch seasonal assortments on Nike digital platforms and manage the full product lifecycle. Partner with global teams to ensure copy, imagery, attribution and pricing are delivered on-time and drive seasonal readiness Provide strategic vision of optimal process and tools that determine the team’s efficiency Monitor and manage platform KPIs to ensure optimum platform health, recommend and pursue opportunities to improve the consumer journey and profitability

If this is you, please apply online with an updated copy of your resume (in WORD or PDF format) at your earliest opportunity. Selected candidates will be contacted for interviews.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and the City of Toronto’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants can make their needs known when contacted for interviews.